Support

The Civerex Technical Support team provides quality support worldwide to customers operating mission-critical applications in multiple industry areas such as: behavioral healthcare, medicine, critical incident management, crime investigation and analysis and intelligence.

Support is offered on a 24/7 basis and includes assistance with product functionality and problem solving. Advanced telecommunications technology allows Civerex support staff to log in to customer sites worldwide for rapid diagnosis and resolution of problems. A toll-free 800 service is provided.

Standard hours of support weekdays are:

Commercial Accounts:
8:00am to 8:00pm EST.

During off-standard hours, weekends and holidays, calls are processed via an automatic call distribution system.

Military and Law Enforcement:
24/7

Civerex products ship with on-line context-sensitive HELP sub-systems, Technical Notes, Bulletins and FAQs.


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